Terms of service
Please read these terms before ordering. They cover how orders work, what you pay, how items ship, how returns and refunds work, and the limits of our responsibility.
1. Agreement
By browsing shopimo.com, creating an account or placing an order, you agree to these terms and to our privacy policy. If you do not agree, please do not use the store. The version posted when you place an order governs that order.
2. Who may order
You must be at least 18 and able to enter a contract, and you must give accurate contact, address and payment details. We ship only to addresses in the 48 contiguous states and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, freight forwarders outside those states, or addresses outside the country.
3. Your account
You do not need an account to order, but an account lets you follow orders and start returns. Keep your password to yourself; you are responsible for what happens under your account. Tell us promptly if you think someone else has used it. We may suspend an account used for fraud or abuse.
4. Products and availability
Products are offered while supplies last. Because stock changes, an item can sell out between the moment you add it and the moment you pay. If an item in a paid order turns out to be unavailable, we cancel that item and refund it in full.
5. Product information and labels
We take titles, sizes, images and descriptions from the manufacturer and try to keep them accurate, but packaging, formulas and counts change. The label on the product you receive governs. Always read the label, warnings and directions before use. Nothing on the store is medical advice; dietary supplements are not intended to diagnose, treat, cure or prevent any disease, and are not evaluated by the Food and Drug Administration. Talk to a professional before starting a supplement, especially if you are pregnant, nursing, taking medication or treating a condition.
6. Prices
Prices are in United States dollars and can change at any time before you order. The price you see at checkout is the price we charge. Obvious pricing or typographical errors do not bind us: if an item is listed at a clearly wrong price, we may cancel the order and refund you in full, and we will tell you why.
7. Pack pricing
Many items cost less per unit when you buy two, three or more, because the extra units ship in the same box. The per-unit price and the pack that earns it are shown on the product. Where an item ships in its own box, every unit costs the same.
8. Sales tax
Sales tax is calculated on the shipping address and added at checkout where we are required to collect it. Tax shown before your address is entered is an estimate; the checkout total is the amount charged.
9. Placing an order
Your order is an offer to buy. We accept it when we take payment and send your confirmation email. A confirmation is not a guarantee that an item is in stock or that a price was correct; sections 4 and 6 still apply. We may refuse or cancel an order for reasons including suspected fraud, a payment we cannot verify, an address we cannot ship to, quantity limits, or an error in price or description.
10. Payment
We accept the payment methods shown at checkout, including major cards and the digital wallets your device supports. By paying you confirm you are allowed to use the payment method. Payment is taken when the order is placed. Your bank may show a temporary authorization before the charge settles. Charges appear on your statement as SHOPIMO.COM.
11. Order limits
Some items carry a maximum quantity per order, shown on the product. We may also limit or refuse orders that look like resale, bulk buying or abuse of a promotion.
12. Cancellation
You can cancel an order from Your account while it still says pending, before we pack it. Once an order is packed or shipped it cannot be cancelled, but you can return it under section 18.
13. Shipping and delivery
Shipping is free on every order, with no minimum. Orders are packed within the handling time shown at checkout and ship by the carrier we choose. Items that fit together ship in one box; larger items ship separately, so an order can arrive in more than one parcel, sometimes on different days.
14. Delivery dates
Delivery dates shown on the store and in your confirmation are estimates in business days, not guarantees. Carrier delays, weather, holidays and address problems can move a delivery.
15. Risk of loss
Title and risk of loss pass to you when the carrier delivers the parcel to your address. If a parcel is stolen after a confirmed delivery, tell us and we will help you with the carrier, though we are not responsible for theft after delivery.
16. Lost, late or damaged parcels
If tracking stops moving, a parcel does not arrive, or something arrives damaged, contact us within 30 days of the expected delivery date. We will replace or refund the affected items after we look into it with the carrier. Keep the packaging until the claim is settled; photos help.
17. Meltable items
Chocolate, gummies and similar items are not shipped in the warm months so they arrive intact. They remain listed and show the date ordering reopens. If an item melts in transit outside that window, treat it as damaged under section 16.
18. Returns and refunds
You have 30 days from delivery to return most items. Start the return in Your account, choose the items and a reason, and you will get a QR code to show at any Post Office, which prints the label. Return shipping is free. Send items back in their original packaging where possible, unused and complete. When tracking shows your return delivered back to us, we refund the items and the sales tax you paid on them to the original payment method. Banks usually post a refund within 5 to 10 days. Full details are on the Returns and refunds page, which forms part of these terms.
19. Items we cannot accept back
For health and safety reasons we cannot accept opened food, beverages or supplements unless they arrived damaged, defective or incorrect; items missing parts for reasons not caused by us; items returned more than 30 days after delivery; or items showing use beyond inspection. If a return arrives in one of these conditions, we will contact you before deciding, and may send it back to you.
20. Promotions
Discounts and promotions apply as described, for the period stated, cannot be combined unless we say so, have no cash value, and may be ended or corrected if used in error or abused.
21. Acceptable use
Do not use the store to break the law, interfere with the site or its security, scrape the catalog by automated means, resell access, impersonate anyone, or send abusive content to our team. We may suspend access for any of these.
22. Not for resale
Items are sold for personal or household use, in household quantities. Orders that appear intended for resale may be limited, cancelled or refused.
23. Support chat
The support chat helps with orders, delivery and returns. It is answered by a support assistant and by our team, and it cannot change a price or make promises outside these terms. Never send card numbers, passwords or government ID numbers in the chat.
24. Email you receive
When you order, we send emails about that order: confirmation, shipping, delivery and refunds. These are part of the service. Marketing email is separate, arrives only if you signed up, and has an unsubscribe link in every message.
25. Our content
The Shopimo name, logo, store design, text and layout belong to us and are protected by copyright and trademark law. You may use the store to shop. You may not copy, republish or use our content for another business without written permission.
26. Trademarks of others
Brand names, logos and product images belong to their owners and appear here to identify the products we sell. Their use does not imply that the brand endorses Shopimo.
27. Your content
If you send us a message, photo or feedback, you give us permission to use it to answer you, run the store and improve it. Do not send anything you do not have the right to share.
28. Third-party links
Links to other websites are provided for convenience. We do not control them and are not responsible for their content, products or policies.
29. Disclaimer of warranties
The store is provided as is and as available. To the fullest extent allowed by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement for the store itself. Products may carry manufacturer warranties, which are between you and the manufacturer. Nothing here limits any warranty that cannot be excluded under law, and your statutory rights as a consumer remain.
30. Limitation of liability
To the fullest extent allowed by law, Shopimo and Levy's Technologies LLC are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising out of your use of the store or any product bought on it. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Some states do not allow these limits, in which case they apply only as far as the law allows.
31. Indemnity
You agree to cover our reasonable costs if a third party brings a claim against us because you broke these terms or used the store unlawfully.
32. Disputes
Most problems are solved quickly: contact us first and give us 30 days to put it right. If a dispute remains, you and we agree to bring it only in the state or federal courts located in Gwinnett County, Georgia, and both agree to the jurisdiction of those courts. Each party keeps the right to bring an individual claim in small claims court.
33. Governing law
These terms are governed by the laws of the State of Georgia, without regard to conflict of law rules, and by United States federal law where it applies.
34. Changes to these terms
We may update these terms. Changes take effect when posted, and the date at the top shows the last change. Changes do not apply retroactively to an order already placed.
35. General
If a provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours if the business is sold. These terms, with the privacy policy, the shipping page and the returns page, are the whole agreement between us about the store.
36. Contact
Levy's Technologies LLC, 107 Technology Parkway, Peachtree Corners, GA 30092. Questions: contact us through the store.