Returns & refunds

Most items can be returned within 30 days of delivery, and return shipping is included. Electronics are returnable within 15 days, for a refund or a replacement. Food, supplements and medicine are non-returnable for safety reasons, but if one arrives damaged, defective or wrong, we'll send a replacement or a refund.

Every product page shows its return policy under the price, including items with their own terms.

How to return an item

1. Sign in to Your account and open the order.
2. Tap Return items, choose what you're sending back and tell us why. For electronics, choose a refund or a replacement.
3. You'll get a QR code right away. Pack the items in any box or bag.
4. Take the package to any Post Office and show the QR code at the counter. They print the label and attach it. No printer needed and nothing to pay.

You can see your QR code again at any time in Your account, and follow your return there until it's refunded.

Non-returnable items

For safety reasons, we can't accept returns on:

• Food and drinks, including coffee, snacks and pantry items
• Baby formula and baby food
• Pet food and treats, and pet supplements and medicine
• Vitamins and supplements
• Medicine and health care: allergy and sinus, cough, cold and flu, pain relief, digestive health, sleep, eye care, first aid and stop smoking products

If one arrives damaged, defective or wrong, or is missing, report it and we'll make it right:

1. In Your account, open the order and tap Return items.
2. Choose the item under Non-returnable items and tell us what happened.
3. Add a photo of the problem (for a missing item, the open box and the packing slip) and choose a replacement or a refund.
4. Send the report. No need to ship it back. We review it, usually within one business day, and you'll see the answer in Your account.

Please report it within 30 days of delivery. Each of these items says "Non-returnable for safety reasons" on its product page.

Electronics

Electronics are returnable within 15 days of delivery: computers and tablets, monitors, headphones and speakers, phone and computer accessories, smart home devices, printers and ink, batteries and video games. Start the return in Your account, choose a refund or a replacement, and drop it off at any Post Office with the QR code. Please send it back complete, with its accessories, manuals and packaging.

Items with their own return terms

Some items follow their own return terms instead of the ones above. Phone accessories, cameras and dash cams are returnable within 5 days of delivery, some vacuums within 15 days, headphones and earbuds can't be returned for hygiene reasons, and gaming consoles, gaming accessories, drones, USB flash drives, filters and spare batteries are final sale. All other electronics are returnable within 15 days, like every electronic we sell. The product page shows the exact terms under the price, and each item in your order shows its own last day to return. A final-sale item that arrives damaged, defective or wrong is reported with a photo like a non-returnable item, and we send a replacement or a refund.

Damaged or wrong item

Choose "Damaged or defective" or "Wrong item" when you start the return. If you'd rather talk to us first, open the chat.

Refunds and replacements

As soon as tracking shows your return delivered back to us, the refund for the items and their sales tax goes to your original payment method automatically, or we send your replacement. For a non-returnable item, the refund or replacement goes out once we approve your report. You can follow it in Your account. Banks usually post a refund within 5 to 10 days.

Orders placed before September 28, 2026 keep the 30-day return policy they were sold with.