Frequently asked questions
Quick answers about shipping, pricing and returns.
How much is shipping?
Shipping is $7.99 per order. Delivery is free on orders over $75.00. Very heavy orders (over 40 lb) have a higher shipping charge, shown in your cart. Your cart shows the exact amount before you check out.
Where do you ship?
To the 48 contiguous states and Washington, DC. We can't ship to Alaska, Hawaii, Puerto Rico or other US territories.
How long does delivery take?
It depends on where you live. Enter your ZIP on any product or at checkout and we'll show the delivery date for your address.
How is shipping charged?
Shipping is $7.99 per order. Delivery is free on orders over $75.00. Very heavy orders (over 40 lb) have a higher shipping charge, shown in your cart. Your cart shows it before you check out.
Why are some items marked “Meltable item”?
Chocolate, gummies and similar treats can melt in a hot delivery truck. They stay on the site all year, but we don't ship them from April 15 to October 15. You can order them again from October 16.
Do you charge sales tax?
Yes, where it applies. Sales tax is based on the state you ship to and is shown before you place your order.
How do I return something?
Most items have 30 days after delivery, and return shipping is included. Electronics are returnable within 15 days, for a refund or a replacement. In Your account, open the order and tap Return items. You'll get a QR code: take the package to any Post Office and show the code, and they print the label for you. See Returns & refunds.
Which items are non-returnable?
For safety reasons, we can't accept returns on food and drinks, baby formula and baby food, pet food and treats, vitamins and supplements, or medicine. If one arrives damaged, defective, wrong or missing, open the order in Your account, tap Return items and report it with a photo: we'll send a replacement or a refund. No need to ship it back. Each product page shows its return policy under the price. See Non-returnable items.
Are products new?
Yes. Items arrive new, sealed in the manufacturer's packaging.
How do I track my order?
Send us your order number in the chat and we'll share the tracking details.