Privacy policy
This policy explains what information Shopimo collects when you browse the store, place an order, create an account or contact support, how that information is used, who it is shared with, how long it is kept, and the choices and rights you have. It applies to shopimo.com and to the emails we send about your orders.
1. Who we are
Shopimo is an online store selling everyday household, grocery, vitamin and personal care products in large sizes and multipacks, shipped within the United States. The store is operated by Levy's Technologies LLC (“Shopimo”, “we”, “us”). We are the business responsible for the personal information described here.
2. Information you give us
- Order information: first and last name, email address, phone number, shipping address, the items and quantities you order, and the totals for your order including sales tax.
- Account information: if you create an account, your name, email address, password (stored only as a cryptographic hash, never as text we can read) and any addresses you save for faster checkout.
- Payment information: your card details are entered directly into fields hosted by our payment processor. We never receive or store your full card number, expiry or security code. We receive a payment reference, the amount, the result, and the card brand and last four digits.
- Returns: the items you send back, the reason you choose, any note you write, any photos you add of a damaged or defective item, whether you ask for a refund or a replacement, and the tracking number of the return parcel.
- Messages: what you write in the support chat or send us by email, including any order numbers or details you share.
- Newsletter: your email address, if you sign up for weekly picks.
3. Information collected automatically
- Device and connection: IP address, browser type and version, operating system, screen size and the pages you open on the store, which we use to keep the site working and secure.
- Store activity: products viewed, searches typed, items added to the cart, and whether a checkout was started or completed, on the website and in the Shopimo iPhone app. The app uses a random ID kept on your phone for this, not your name or an advertising ID. This tells us which products to show and which parts of the store need work.
- Delivery estimates: the ZIP code you enter to see a delivery date. It is stored in your browser so the date is ready next time.
- Email activity: whether an email we sent you was delivered and opened, reported to us by our email provider.
- Ad visits: if you reach the store from one of our Google ads, the Google Ads tag records that visit and whether an order followed, so we can tell which ads work.
- Notifications in the Shopimo iPhone app: if you allow notifications, the app sends us a notification token for your phone, whether you want order updates and whether you want deals, and your delivery ZIP code. We use them only to send those notifications (and deals to shoppers in a particular area). Deals are sent only if you turn them on, at most twice a week, and we choose which deal to tell you about from what you do in the app and in your account: the departments, products and brands you look at, what you search for, save, add to your cart and buy. That way you hear about things you shop for. This stays with us; it is not shared with anyone for their advertising. You can turn either kind off in the app under Account, Notifications & location, or in your iPhone's Settings.
- Location in the Shopimo iPhone app: if you turn on Use my location, the app uses your phone's approximate location, only while you use the app, to find your ZIP code. Only the ZIP code is saved and sent to us. We never track your location in the background.
4. Cookies and local storage
Shopimo keeps your cart, your ZIP code and, if you sign in, your session in your browser's local storage so you stay signed in. Our payment processor sets cookies needed to process a payment and to detect fraud. We also use the Google Ads tag, which sets cookies so we can measure which of our ads bring visitors and orders. We have turned off ad personalization for the Google tag, so it is not used to build an advertising profile of you or to show you personalized ads. Clearing your browser storage and cookies removes your cart, signs you out and resets these measurement cookies.
The Shopimo iPhone app keeps your cart, ZIP code and settings on your phone. The app does not contain the Google Ads tag or the Meta Pixel, and it does not track you across other companies' apps or websites.
We also use the Meta Pixel, which sets cookies and tells Meta (Facebook and Instagram) which of our pages you view, which products you look at, what you add to your cart and when you place an order, so we can measure our ads and show Shopimo ads on Meta's apps, including to people who visited our store. You can turn this off under Your privacy choices, and it is off automatically if your browser sends a Global Privacy Control signal.
5. How we use information
- To take, process, pack and ship your order, and to tell you where it is.
- To charge the correct amount, calculate sales tax for your address and issue refunds.
- To create and maintain your account, and show you your orders and returns.
- To handle returns, print return labels and issue the refund when a return arrives.
- To answer your questions in the chat or by email.
- To send order emails: confirmation, shipping with tracking, delivery and refund notices.
- To send marketing email only if you signed up, and to stop when you unsubscribe.
- To prevent fraud, abuse and payment disputes, and to keep the store secure.
- To understand which products and pages work, and to improve the store.
- To meet legal, tax and accounting obligations.
6. Legal bases
Where the law requires a legal basis, we rely on performing the contract with you (taking and delivering your order), our legitimate interests (running and securing the store, understanding how it is used, preventing fraud), your consent (marketing email, which you can withdraw at any time) and compliance with legal obligations (tax and accounting records).
7. Payments
Payments are processed by Stripe, Inc. When you pay, your card details go directly to Stripe over an encrypted connection. Stripe handles the payment, and its own privacy policy applies to how it uses that information. Shopimo receives only the outcome and the details needed to match a payment to an order and to refund it later. If you pay with Apple Pay or Google Pay, your device sends Stripe a payment token and the contact and shipping details you approve in the wallet sheet; Apple and Google do not tell us your card number.
8. Shipping and returns
To deliver an order we give the carrier your name, shipping address and, where needed for delivery notices, your email or phone number. Returns are handled through EasyPost, which creates the USPS label and QR code and tells us when the parcel is scanned and delivered back to us. Carriers and EasyPost use that information to move and track the parcel.
9. Email and messages
Order emails, account emails and, if you signed up, weekly picks are sent through Resend. Order and account emails are part of the service and are not marketing: you receive them because you bought something or asked for a sign-in link. Marketing email has an unsubscribe link in every message, and unsubscribing does not stop order emails.
10. Support chat and automated help
The chat on the store is answered by a support assistant that can look up an order once you verify it, and by our team. Conversations are stored with your messages, the order they relate to and the outcome, so we can follow up and improve support. If you ask whether you are talking to a person or software, you will get a straight answer. Do not share card numbers, passwords or government ID numbers in the chat: we never need them.
11. Service providers
We use a small number of providers to run the store, and share only what each one needs:
- Supabase stores the catalog, orders, accounts and support conversations, and hosts the functions that run checkout and returns.
- Hostinger serves the store pages.
- Stripe processes payments and refunds.
- EasyPost and USPS create return labels and provide tracking.
- Resend delivers our email.
- Anthropic provides the model behind the support assistant, which processes the conversation to draft replies.
- Mapbox suggests addresses as you type at checkout, if address suggestions are enabled.
- Google measures which of our Google ads bring visitors and orders, through the Google Ads tag, with ad personalization turned off.
- Google Customer Reviews: after you place an order, a Google window may offer you a short, optional survey about your experience with Shopimo. If you agree in that window, Google receives your email address, the order number, your country and the expected delivery date so it can send you the survey once the order arrives, under Google's own privacy policy. If you decline, nothing is shared. Your answers help form the store rating Google shows.
- Meta measures our Facebook and Instagram ads and shows Shopimo ads on its apps, through the Meta Pixel, unless you opt out (see Your privacy choices). Meta uses this information under its own privacy policy too.
These providers act on our instructions for the purposes described here.
12. When we share information
We share personal information only: with the providers above; when you ask us to; to comply with law, a subpoena or a lawful request; to enforce our terms; to investigate fraud or protect the rights, property or safety of our customers or our business; and if the business is sold or merged, in which case the buyer must honor this policy for information it receives.
13. Selling and sharing for advertising
We do not sell personal information for money. Since September 21, 2026 we share limited browsing and purchase information (the pages and products you view, your cart and your orders on shopimo.com, with the identifiers the Meta Pixel uses) with Meta to show Shopimo ads on Facebook and Instagram. Some state laws call this "sharing" for cross-context behavioral advertising, or "targeted advertising". You can opt out at any time under Your privacy choices, and a Global Privacy Control signal opts you out automatically. We do not knowingly share information of anyone under 16.
14. How long we keep information
- Orders, payments, returns and refunds: at least seven years, because tax and accounting rules require it.
- Account details: while your account is open. When you delete your account we delete your sign-in, name, phone, saved addresses and saved items right away; orders stay in our records, without the link to your account, for the period above.
- Support conversations: up to two years.
- Marketing sign-ups: until you unsubscribe, plus a record that you unsubscribed so we do not email you again.
- Site and security logs: usually under 12 months.
15. How we protect information
The store runs over HTTPS. Passwords are hashed. Access to customer data is limited to the people who run the store, protected by individual accounts. Database rules stop one customer from reading another customer's orders. Card details never touch our systems. No method of storage or transmission is perfectly secure, but if a breach affects your information we will notify you as the law requires.
16. Your choices
- Marketing email: unsubscribe from any marketing message, or ask us to remove you.
- Account: see and edit your name, phone and saved address in Your account.
- Delete your account: in the Shopimo iPhone app, go to Account and tap Delete account, or contact us and we will do it for you (see section 14 for what we keep).
- App notifications and location: turn order updates, deals and Use my location on or off in the app under Account, Notifications & location, or in your iPhone's Settings.
- Browser storage: clear it at any time; this empties your cart and signs you out.
- Ads on Facebook and Instagram: turn off the Meta Pixel for this browser under Your privacy choices. A Global Privacy Control signal does the same automatically.
- Do Not Track: browsers' Do Not Track signal has no agreed meaning, so we use Global Privacy Control, which turns off advertising tracking on our store.
Your privacy choices
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17. Your rights
Depending on where you live, you may have the right to know what personal information we hold, to get a copy of it, to correct it, to delete it, to limit how we use sensitive information, and not to be discriminated against for exercising these rights. To make a request, contact us from the email address on the account or order. We will ask for enough detail to confirm it is you, answer within 45 days, and tell you if we need up to 45 more. An authorized agent may make a request with written permission from you.
18. California residents
Under the California Consumer Privacy Act as amended, the categories of personal information we have collected in the past 12 months are identifiers (name, email, phone, address, IP address, and the app's notification token), commercial information (orders and returns), internet activity (pages viewed and searches on our store), geolocation inferred from your ZIP or IP at the city level, and the contents of messages you send us. The sources, purposes, providers and retention periods are described above. We do not sell personal information for money. We share internet activity and commercial information with Meta for cross-context behavioral advertising, as described in section 13, unless you opt out under Your privacy choices or with a Global Privacy Control signal. California residents have the rights listed in section 17 and may appeal a refused request by replying to our answer.
19. Other state privacy laws
Residents of states including Colorado, Connecticut, Virginia, Utah, Texas, Oregon and Montana have similar rights to access, correct, delete and obtain a copy of their personal information, and to appeal a decision. Use the contact details below and tell us which state you live in. We use limited browsing and purchase information for targeted advertising on Meta's apps (section 13); you can opt out under Your privacy choices, and we honor Global Privacy Control. We do not use personal information for profiling that produces legal or similarly significant effects.
20. Children
Shopimo is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child gave us information, contact us and we will delete it.
21. Where information is handled
We operate in the United States and our providers process information in the United States. If you use the store from outside the United States, you understand that your information is handled here.
22. Links to other sites
The store may link to other websites, such as a manufacturer's page or a carrier's tracking page. Those sites have their own privacy policies and we are not responsible for them.
23. Accessibility of this policy
If you need this policy in another format, tell us and we will provide it.
24. Changes
We may update this policy. The date at the top shows the last change. If a change is significant we will say so on this page, and where the law requires it we will ask for your consent.
25. Contact us
Privacy questions and requests: contact us through the store or write to Levy's Technologies LLC, 107 Technology Parkway, Peachtree Corners, GA 30092.